Tag Archives: feedback

Social Media – Learning, Innovation, Communication and Collaboration

Tweet I was speaking to a client today about the curious case of social media and how his business could really do with thinking about it seriously – cue the sideways glances and skeptical looks. Why do people get so afraid … Continue reading

360 second Post, Social Learning, Social Media , , , , , , , , , , , , , , , , , , , ,

How do you know when coaching works?

Tweet This is a question that anyone involved in coaching – from both sides – client and coach wonder about. There is a thread on LinkedIn with the same title that is well commented, some are a bit too eclectic … Continue reading

Business Learning, change, Coaching, communication, Leadership, learning, Lifelong Learning, Management, Motivation, personal development, Self Awareness, Soft Skills , , , , , , , , , , , , , , ,

Dealing with Aggressive Customer Complaints – Using The DESCRI Model

Tweet Working in a service industry or in a customer-facing role can be quite stressful, especially when problems arrive with a client. In fact, what we are going to talk about here, can be used in almost any situation in … Continue reading

Business Learning, change, communication, Creativity, Language, Leadership, learning, Lifelong Learning, Management, personal development, Self Awareness, Social Learning, Soft Skills, Stress , , , , , , , , , , , , , , , , ,